Walgreens - Altamonte Springs, Florida

Rahim Kamara

Rushvad the manager at this location was very unprofessional and childish on the phone. A manager should be able to control his emotions and not get sarcastic or be so offended when a customer is very concerned about getting they're medication.

TJ R

My review is based off no interaction with the pharmacy. I have ordered photo prints a few times and shopped at this location. The cashier and photo staff are always quick and polite. The reason for 4 and not 5 stars is pricing and variety of some items. As all other Walgreens locations it is expensive for OTC medicine, personal care items and just about everything they sell. This location has easy parking and the store is clean.

Laura Defeo

The pharmacy operations manager is amazing she really helped me with my medicine when the other store was rude and treated me like I wasn’t a human being. Thank you so much for helping me and handling everything and making everything so easy I will not forget about you. You are amazing and deserve to be running all the Walgreens pharmacy’s in Florida. True representation of what customer service is! Thank you!

Abraham Pacheco

Clean store, pharmacy staff is great is probably one pharmacy staff member that yells a lot, it looks like that person is not the greatest customer service employee but that can be improve with any relevant feedback. The rest is ok.

Andrew Newman

How can a store with such horrible service still be even in business? I don't get it. Specifically the pharmacy. I can't remember ever coming across a group of people who care less about their customers, and frankly, their jobs. It is not at all uncommon to walk up to the counter and find nobody there, yet you can here them back around the corner chatting away. One time I rang the bell, and someone yelled "we'll be right with you" and then went back to finish the "chat" before coming out to the counter. I could go on. And on. And on. This place is just horrific, and I sincerely hope that someone at Walgreen's corporate will take notice, as this store is giving the company a VERY bad reputation. I for one will not be returning anytime soon. Seriously, that many one-star reviews and nobody notices?

Siani What “SianiWhat”

My friend just had the worst experience at this store. A female cashier at approximately 2:30 PM on 9/15/2021, accused her of stealing when it was the cashiers mistake. My friend went into the store to buy a few items, she ended up getting a tobacco product so the cashier had to retrieve it. Unbeknownst to my friend, the cashier never put the product in the bag so once she got to the car and realized she immediately returned to the store to notify the store associate. The associate, instead of recognizing her error, insisted that she had put it in the bag so my friend must be lying. My friend insisted that if the associate would just count the number remaining in the box that she would find there was an extra one (the associate has to open a new box for this item anyways). Instead, she had a manager review the camera footage. My friend was thoroughly embarrassed from this and of course the manager had the store associate give her the product because indeed, it was the associates fault. I think it is unacceptable that my friend was treated this way. Instead of re-entering the store for less than a moment for the associates mistake, she had to wait 10+ minutes for a resolution on something that was not her fault. The only reason I am leaving 2 stars is because every other time we have visited this Walgreens the associates have been friendly and knowledgeable. This person we encountered today is nothing like the other associates and did a despicable thing accusing my friend when she was the one at fault.

(I’ve updated to 4 stars because most times I visit this store I have pleasant encounters but there a few employees who need a tune up on their customer service skills)

Tim Forcella

Called and asked hours for the photo department. Was turned away three times within those hours because the guy working basically was too lazy to do a passport photo

Troy Forbes

My wife suffers from chronic illness, and requires a number of medications to maintain quality of life. The staff here is very kind and helpful, doing everything they can within federal and state regulations to help us when we need it; refills are handled quickly, and the staff is empathetic to my wife's constant issues. There have been times where I was not at my best due to an issue with our insurance, and the staff here has handled my "moments" in stride and maintained a professional and courteous manner throughout. We are very grateful to have such a responsive pharmacy to take care of our pharmaceutical needs.

That said, the Walgreens app is awful on my wife's account, though this likely has to do with a large number of varied medications (and medications that are exactly the same but from different doctors - think varied hospital staff & primary care here). She has text alerts set up and that has been quite reliable, but be aware that the pharmacy staff themselves do not typically call people to inform them that their medications are ready; this is handled by their automated alerts system, which is not always as consistent as it could be. Bear in mind that these issues have absolutely nothing to do with the pharmacy in question, and are only mentioned here for context.

It is also worth noting that this pharmacy feeds the hospital across the street, so they are one of the busiest in the area. When I call for help if the app is not behaving, my problem/request is always resolved to my satisfaction. Very highly recommended.