Evergreen Health - Buffalo, New York

David C

I went to Evergreen Health back in February to get tested due to a partner I was with having tested positive for something. Due to my financial circumstances and the fact that I was without insurance at the time, I was granted a 60% discount on my bill and the bill for my visit to Evergreen ended up being about $130. My visit was amazing, the doctor and nurse who tested me and checked my results were amazing and very kind and calming which was helpful because I was a panicked mess. The unfortunate thing though (and the reason for only a two star rating) is despite the actual visit being amazing, I was never informed that because they sent the tests out to Quest Diagnostics, that I should be expecting a completely separate bill from them in addition to the bill I paid to Evergreen. About 3 months ago, I received a bill in the mail for about $1500 from Quest. I called them thinking “surely something must be wrong. I paid my bill already!” but as it turns out, they were correct. I was just never informed that they would also bill me. I recently got insurance through work and filed it under that and thankfully, the insurance paid about 500-600 but here I am still stuck with a $900 bill and not in any better circumstances financially as I was back in February. If you come here to get tested, know that if it’s tests that need to be sent out to Quest, you will get a separate bill. Would probably have not gotten tested at the time had I known this would be the case.

Kinsey Short

I feel like I wasted the last three years of my life going here. Their phone answering skills are the worst of anywhere I've ever tried to work with. And I mean, any and every single time I called, they simply either did not answer, or did not return my call when I had to leave a message. Because of this, I have not been able to see specialists, either because they would not answer or return my multiple phone calls about them needing to fax over the information specialist required, or they never answered or returned my calls about me needing them to sending me new copies of referrals/scripts for testing. Once, I asked for these things physically in office, at my appointment, and the doctor said she would bring them to me, and about twenty minutes went by and some random techs came in confused as to why I was still in the room saying they needed it and I needed to leave, and I was never able to to get the referrals I was told I was supposed to get that day. That was the last straw.

I see someone on staff is reaching out to the recent reviewers: I am not interested in further comment, as what I've said here is all I have to say. I have left your practice because your communication skills made actually treating my health issues impossible. If you want my opinion work on your communication like I have complained to you directly for three years.

John Smith

Here's an update.
CVS gives you 3 months prescription ..
they enjoy taking care of their customers they are non-judgmental!!!
like the pharmacy at Evergreen!!
all I can say is turn and run !
and go to CVS.
Also many perks!!!!

Stan Laroe

This is 1 of the worst places to go, the treatment given by the pharmacy to the patients is unreal. My PA is good but getting anything done with prescriptions is horrific, I went to Ryan White is April in Washington to give all my paperwork on the horrible treatment I have experienced. How can you be an HIV patient and yet I still had to go 5 days without my medication. HORRIBLE EXPERIENCE, run as fast as you can from Evergreen Health.. Your life my depend on it.

Yvonne

OMG! I have never in my 60 years experienced issue after issue after issue. Every single month. I told my Dr and she reached out to someone with an higher position. They never called. Issues every month continued! It says they would compile meds every month. No! Did not happen. I the patient had to search my bottles for when med was given last. That was a task because ever since I started seeing them I had been requesting brochure or paper that states drug and date. After approx 6 mths finally it became intermittent. I would call evergreen. No matter what day. What time the phone line was always busy with 6 to 9 people holding. You wait and wait and wait to give drugs that are due cuz they claim to coordinate meds. No! Then when it's your turn after waiting for long periods the phone hangs up! I have to start again! They claim their delivery id free. After approx 6 mths I was told only 2 times a month. Never was I ever told that. To try to avoid frustration I went there and completed a form that delivers all meds at once. That was never done. Finally Patrick Hidenbrandt retired my call after leaving a message. I was so elated that I could finally tell someone higher up. Chief pharmacist. He is worse than his employees! Told me shut up or I'm going to hang up. He didn't want to hear what I experienced monthly. I listened to him. I wanted him to hear what I experienced. I had 13 meds due! Some pretty important for my heart. He said no you have plenty and there is only 5 meds! I am empty on important meds for days and months. Been using expired medicine cuz it's better than nothing. Mr. Hidenbrandt said I will cancel order and you can go somewhere else. I stated you have not let me explain. He stated I call every month and have a problem. I said why do you think that is? He stated because you are unhappy. We have 100's of people that are happy with us. I stated again you have not given me the opportunity to explain. I need these 13 meds that were due days and months ago. Important meds for my heart! I will figure out where I will go. I didn't expect him to cancel my order. He again stated shut up or I will hang up! Even as simply telling the employees I'm disabled. Please do not call my home phone. Call my cell phone. They call my home phone! Hrs to try to reach them again! Frequently different meds were not put in the bag. That means go through hell again!
They give approx time and driver shows up hrs later.
Driver's don't read instructions on file how to get in building. They call me. I'm supposed to dress and go down to lobby to get meds! Disabled! Don't let me forget. I also am looking at a package of insulin. The insulin is the wrong kind. It's in very small bottles where you need a shringe to get the insulin out. I have pen needles! I called and notified evergreen pharmacy. Still I received it next order. I called my Dr. She said she would put in a call to them. Received again. They are charging my insurance for this under my name. I will be sure to call my insurance. Sitting here looking at the package that probably cost a lot of money. It's deplorable that these people do this to others. It's a pharmacy. They are supposed to be professional! Never Patrick Hidenbrandt was not understanding, did not want to hear what I had to say, talked to me as if I were a dog. Shut up or I'll hang up. Cancelled order, needed heart medicine. This is what employees, interns are following. Disgusting! Went to new pharmacy. 9 of 13 meds ready. I have to wait until Thursday when cardiospecialist is in. I thought I had plenty of meds. I thought I only had 5 that were due.

Shan Can Cook

I don’t know what went wrong in healthcare where doctors first thought is to write scripts without testing. It’s like they want things to get worse to keep people sick. I’m starting to believe the conspiracy theories now. Then the audacity to have an attitude because I left, and went to another practice because I was never heard. Doctors don’t listen to patients anymore.

I know my body better than anyone. At first, I liked dr. Linda Berkoh, but she don’t listen. That’s why I switched doctors. How are you mad that I left because you wanted to keep me on Ozempic, and it was making me sick. I couldn’t even work anymore. I’m still playing catch up on rent. Not nan one of y’all going to pay my bills, only I can, I did what was best for me.

The only reason I’m back is because my new doctor went to a practice further away. I did not want Linda as my primary again anyway. So for her to be so cold on 8/16/2024, and also to not have any labs done, and just write a script without knowing what’s wrong, is what’s wrong with healthcare now. I really wish I could find a doctor that will listen, and order proper testing to make sure I’m good.

Y’all let your feelings get in the way of doing the right thing, pick a new profession, because this ain’t it. By the way, new doctor did what he was supposed to do, that ozempic was killing me, I was losing muscle not fat. Evergreen is terrible!!!

Alexandra Halterman

This was the first time in 8 years I've had the insurance and means to go see a primary care doctor. I have a lot of health issues that I needed to talk about and get some answers on. Right away as soon as I got called back they made it an issue that I wanted my husband to come back with me because I felt more comfortable having him there with me. Finally they let him come back because I told them he's my husband. Thank goodness he was with me to also witness the absolute terrible treatment I received. My husband is just as shocked and upset as I am. Karen Brown was extremely cold and dismissive of anything I had to say. She gave me no time at all. The only thing she seemed concerned about was my teeth that I have not had the insurance until very recently to get taken care of. I was not there to see her for anything teeth related. And I left with no answers on what my next steps are to get the answers I need for my health issues. I feel very judged and uncomfortable with my whole experience with my visit. I will not be going back to Evergreen for anything. It's very concerning this is how they treat their patients trying to get medical help. I also called last month to see if I could possibly move my visit sooner because I was having worsening health issues. Not only did it take a very long time to get a hold of anyone on the phone but then when I finally did they didn't care at all and offered no help. Why did I wait months to be seen just to be spoken over and dismissed and given not even 5 minutes?

April Porter

It's okay. Better than many of the other clinics I've been to. It's nice that they give out free condoms and the food pantry is a plus.